Part of offering our customers Service at its Peak is letting customers pay in whichever way is easiest for them. We have recently invested into new software systems to allow our customer to see their current bill, their delivery status, and pay their bills online.
While we previously had a system that allowed you to pay online, it was not set-up to know how much you might owe without a paper bill sitting right in front of you. This new software might be different than the previous set-up, but we hope this how-to will allow you to learn how to make a one-time payment simply and easily.
The first step is to navigate to the "Pay Your Bill" portion of our website. You can do this from a few different areas, but the easiest way is to hover your mouse over "Pay My Bill" in the left navigation.
After navigating to the "Pay My Bill" portion of the website, scroll down to the one-time payment section. (You have the ability to have us auto-draw from your account as well as having your bank auto-pay your bills as well). Click on the service that you would like to pay (or log-in to your account using the green account log-in box).
Propane will look slightly different than the below steps... but the only difference is the logos at the top. Everything else works exactly the same.
To continue paying your bill, you must sign in to your online account. Use your email and password that you have set up previously. If you have forgotten your password there is a link to recover it. If you have never paid online before, you can click the link to request access to your online account.
Once you have entered your login information, click the "Log-In" button.
After you are logged into your account, navigate to the "Make a Payment" tab on the top of the portal page or the green "make a payment" button. Once there, you can see you customer information, balance, and pending payments. To schedule a new payment, click on the blue "Pay Now" button to the right of the screen.
The pre-payment screen allows you to see the total amount that is due and to enter a payment amount. You can enter anywhere from $1.00 to the full amount owed. Once you have entered the amount you would like to pay, press "Make a Payment."
On the payment screen, enter all your information as requested. We take all major forms of credit cards. Don't worry, we have a secure site and your information won't be stored with us or our software company. When you are finished entering your information, click "Pay Now."
If your payment went through, you will land on a final screen that says your payment has been accepted! By clicking "OK" you will be taken back to the home page of your customer care portal. Click around a little to find great information on how much fuel you have used compared to years past, when your fuel is delivered, and more.
As always, if you have any questions or concerns you can call us at (518) 483-3835.
**This how-to was updated on 6/22/2018.
Our Service Area
Malone: (518) 483-3835
17 Junction Road Malone, NY 12953
Plattsburgh: (518) 825-3835
25 Monroe Way Plattsburgh, NY 12901
Ogdensburg: (315) 386-4431
6636 St. Highway 37 Odgensburg, NY 13669
17 Junction Road
PO Box 355
Malone, NY 12953
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