Adirondack Energy
  • Home
  • Services
    • Fuel Oil
    • Propane
    • Service & Maintenance
    • Commercial & Farm
    • Service Area
    • Mountain Marts
  • Account
    • Pay Your Bill
    • Request Service
    • Payment Options
  • About Us
    • History
    • Our Team
    • Adirondack for Kids
    • Community Appreciation Day
    • Blog
  • Contact Us
    • Request Service
    • Plattsburgh
    • Ogdensburg
    • Become A Customer

Online Bill Pay How-To (Propane & Fuel)

5/16/2017

0 Comments

 
Part of offering our customers Service at its Peak is letting customers pay in whichever way is easiest for them. We have recently invested into new software systems to allow our customer to see their current bill, their delivery status, and pay their bills online.

While we previously had a system that allowed you to pay online, it was not set-up to know how much you might owe without a paper bill sitting right in front of you. This new software might be different than the previous set-up, but we hope this how-to will allow you to learn how to make a one-time payment simply and easily. This how-to is for our Propane and Fuel customers. For our Waste customers, please click here.
Step One: How to pay your bill
STEP 1
STEP ONE
The first step is to navigate to the "Pay Your Bill" portion of our website. You can do this from a few different areas, but the easiest way is to hover your mouse over "Account" in the top navigation and click on the "Pay Your Bill" drop-down navigation.
Step Two: How to pay your bill.
STEP 2
STEP TWO
After navigating to the "Pay Your Bill portion of the website, scroll down to the one-time payment section. (You have the ability to have us auto-draw from your account as well as having your bank auto-pay your bills as well). Click on the service that you would like to pay. This how-to is for fuel oil and propane. For Waste, please click here.

Propane will look slightly different than the below steps... but the only difference is the logos at the top. Everything else works exactly the same.
Step Three: How to pay your bill
STEP 3
STEP THREE
To continue paying your bill, you must sign in to your online account. Use your email and password that you have set up previously. If you have forgotten your password there is a link to recover it. If you have never paid online before, you can click the link to request access to your online account.

Once you have entered your login information, click the "Log-In" button.
Step Four: How to pay your bill
Step 4
STEP FOUR
After you are logged into your account, navigate to the "Home/Pay" tab on the top of the portal page. Once there, you can see you customer information, balance, and pending payments. To schedule a new payment, click on the blue "Pay Now" button to the right of the screen.
Step Five: How to pay your bill
Step 5
STEP FIVE
The pre-payment screen allows you to see the total amount that is due and to enter a payment amount. You can enter anywhere from $1.00 to the full amount owed. Once you have entered the amount you would like to pay, press "Continue."
Step Six: How to pay your bill
Step 6
Secure Site Info
STEP SIX
​On the payment screen, enter all your information as requested. We take all major forms of credit cards. Don't worry, we have a secure site and your information won't be stored with us or our software company. To ensure this, always look for the green "Secure" text and padlock symbol next to the web address as seen in the picture to the right.

When you are finished entering your information, click "Pay Now."

Step Seven: How to pay your bill
Step 8
STEP SEVEN
If your payment went through, you will land on a final screen that says your payment has been accepted! By clicking "OK" you will be taken back to the home page of your customer care portal. Click around a little to find great information on how much fuel you have used compared to years past, when your fuel is delivered, and more.

As always, if you have any questions or concerns you can call us at (518) 483-3835.
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    Archives

    April 2018
    September 2017
    August 2017
    June 2017
    May 2017

    Categories

    All
    Adirondack For Kids
    Employees
    Payment Information
    Waste

    RSS Feed

Home
Contact Us
Pay Your Bill
Request Service
Servicing
​Become a Customer
Site Map
​Privacy Policy
Adirondack Energy Products, Inc.

Malone: (518) 483-FUEL
Plattsburgh: (518) 825-FUEL
Ogdensburg: (315) 386-4431


Corporate Office
17 Junction Road
PO Box 355
Malone, NY 12953
E: info@adirondackenergy.com

Office Hours: 8:00 a.m. - 5:00 p.m. M-F
We Proudly Support
Picture
Copyright (c) 2018 Adirondack Energy Products, Inc. All rights reserved.

Adirondack Energy is a Proud Member of the Adirondack Family of Businesses

Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
  • Home
  • Services
    • Fuel Oil
    • Propane
    • Service & Maintenance
    • Commercial & Farm
    • Service Area
    • Mountain Marts
  • Account
    • Pay Your Bill
    • Request Service
    • Payment Options
  • About Us
    • History
    • Our Team
    • Adirondack for Kids
    • Community Appreciation Day
    • Blog
  • Contact Us
    • Request Service
    • Plattsburgh
    • Ogdensburg
    • Become A Customer
✕